Returns

Returns

Returns

If you are not satisfied with our product you have the right to return it to us.

 

If you have question in returning items, please feel free to contact us at +971 4 343 3133 or email us at xbuzzdokha@gmail.com. Returning period is within 14 calendar days starting from the date that you received the package. Items for return should be in its original condition and accompanied by the postal/shipping receipts. If your return meets our requirements, return can be initiated by email. Countdown starts from the date you received the items/package with post stamp date. Shipping and handling costs incurred for sending are non-refundable.



x: Not Required | : Required

Reasons for return

YOUR RETURN MUST BE :

New condition

Sealed condition

Complete (inclusive of free items and accessories)

Not damaged

Labels attached

Damaged

x

x

x

Defective

x

x

Wrong item delivered

Missing parts / items

x

x

Does not match the taste

(note: applicable for tobacco only)

x

x

x

 

x: Not Acceptable | : Acceptable

Reasons for return

OPTIONS FOR REIMBURSEMENT

Refund

Replacement

Damaged

Defective

Wrong item delivered

Missing parts / items

Does not match the taste

(note: applicable for tobacco only)